Terms of Service

Introduction

Welcome to trueflowprois S.A. These Terms of Service ("Terms") govern your use of our website and services. By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not use our services.

Acceptance of Terms

By accessing and using the trueflowprois website or services, you accept and agree to be bound by these Terms of Service and our Privacy Policy. These Terms constitute a legally binding agreement between you and trueflowprois S.A. Your continued use of our services following any changes to these Terms will constitute your acceptance of such changes.

If you are entering into these Terms on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to these Terms, and "you" refers to both you as an individual and such entity.

About trueflowprois

trueflowprois S.A. is a Portuguese company specialising in cosmetic inventory management guidance and consulting services for beauty and spa businesses. Our company details are:

Services Description

trueflowprois provides professional guidance and consulting services related to cosmetic inventory management software solutions. Our services include but are not limited to:

• Software consultation and selection guidance
• Implementation support and project management
• Staff training and education programmes
• Ongoing support and system optimisation
• Compliance and quality management guidance

We provide guidance and recommendations but do not develop, sell, or directly provide inventory management software. We work with established third-party software providers to deliver comprehensive solutions to our clients.

User Obligations

When using our website and services, you agree to:

• Provide accurate and complete information when requested
• Use our services only for lawful purposes and in accordance with these Terms
• Not interfere with or disrupt our services or servers
• Not attempt to gain unauthorised access to our systems or data
• Respect the intellectual property rights of trueflowprois and third parties
• Maintain the confidentiality of any login credentials or access information
• Notify us promptly of any unauthorised use of your account or security breaches

You are responsible for all activities that occur under your account and for maintaining the security of your account credentials.

Intellectual Property

All content on the trueflowprois website, including but not limited to text, graphics, logos, images, software, and other materials, is the property of trueflowprois or our licensors and is protected by copyright, trademark, and other intellectual property laws.

You may view and download content from our website for personal, non-commercial use only. You may not:

• Reproduce, distribute, or publicly display our content without permission
• Modify or create derivative works based on our content
• Use our trademarks, logos, or brand names without authorisation
• Remove or alter any copyright or proprietary notices

Any feedback, suggestions, or ideas you provide to us regarding our services may be used by trueflowprois without obligation or compensation to you.

Service Availability and Modifications

We strive to provide reliable and consistent access to our services, but we cannot guarantee uninterrupted availability. Our services may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice. We may also update these Terms periodically, and your continued use of our services constitutes acceptance of any changes.

Payment and Billing

Service fees and payment terms will be agreed upon in separate service agreements or proposals. Unless otherwise specified:

• All fees are quoted in Euros (EUR) and are exclusive of applicable taxes
• Payment is due within 30 days of invoice date unless otherwise agreed
• Late payments may incur interest charges as permitted by law
• You are responsible for all applicable taxes related to our services

Limitation of Liability

To the maximum extent permitted by law, trueflowprois shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our services.

Our total liability to you for all claims arising from or relating to our services shall not exceed the amount you have paid to trueflowprois in the twelve months preceding the claim.

We provide our services "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, secure, or error-free.

Nothing in these Terms shall limit our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law.

Indemnification

You agree to indemnify and hold harmless trueflowprois, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

• Your use of our services in violation of these Terms
• Your violation of any third-party rights
• Any content or information you provide to us
• Your negligent or wrongful conduct

Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which forms part of these Terms. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR), in our handling of personal data.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Portugal, without regard to conflict of law principles. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Porto, Portugal.

If you are a consumer resident in the European Union, you may also have rights under the laws of your country of residence, and nothing in these Terms affects those rights.

Termination

Either party may terminate our service relationship at any time with reasonable notice. We reserve the right to suspend or terminate your access to our services immediately if:

• You violate these Terms or our policies
• You fail to pay fees when due
• Your conduct poses a risk to our business or other users
• We are required to do so by law

Upon termination, your right to use our services will cease immediately. Provisions of these Terms that by their nature should survive termination shall remain in effect, including intellectual property rights, limitation of liability, and governing law clauses.

Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, government actions, or technical failures.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

Entire Agreement

These Terms, together with our Privacy Policy and any separate service agreements, constitute the entire agreement between you and trueflowprois regarding the use of our services and supersede all prior agreements and understandings.

Contact Information

If you have any questions about these Terms or need to contact us regarding legal matters, please reach out to: